At Clovanest, we strive to ensure that our customers are completely satisfied with their purchases. If you need to return an item, please review our return policy below.
Return Conditions:
- We accept returns within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Customers are responsible for paying their own return shipping costs.
Return Process:
- Prepare Your Return:
- Pack the item securely in its original packaging.
- Include a copy of your invoice or order confirmation.
- Choose Your Courier:
- You are free to choose any courier service (e.g., USPS, UPS, FedEx) and any shipping method you prefer.
- Ensure that the courier can deliver to our business address.
- Ship Your Return:
- Ship the return item to the following address:
- Clovanest
- 345 McKinley Blvd.
- Paramus, NJ 07652
- Retain the tracking number for your records to ensure the return package reaches us.
- Ship the return item to the following address:
Refund Process:
- Once we receive your return, we will inspect the item.
- If the return is approved, a refund will be processed to your original method of payment.
- You will receive an email notification once the refund has been processed.
- Please note that shipping costs are non-refundable.
Contact Us:
- If you have any questions about our return policy, please contact us at hello@clovanest.com or (201) 632-1996.
Thank you for shopping at Clovanest. We appreciate your business and are committed to providing you with the best service possible.